Terms and Conditions for the Purchase and Sale of Centros Etievan, headquartered at Rua Guapiaçu, 69, hereinafter referred to simply as Centros Etievan, and, on the other hand, the customer Centros Etievan, qualified at the time of purchase of the Centros Etievan products, hereinafter referred to simply as Customer .

Whereas Centros Etievan sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by Centros Etievan ("Products") in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer of the Centros Etievan website.

I. Confidentiality: Centros Etievan is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal "Site Blindado".

II. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by phone or using a form on the website.

III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are carried out from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.

III.I - Checking the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. The product will not be assembled or disassembled, transported by stairs and/or doors and windows, or hoisted deliveries.

III.II - Up to three delivery attempts will be made at the specified location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Centros Etievan Distribution Center.

III.III - After completing the order, it is not possible to change the form of payment and/or delivery address, request an advance payment or, even, delivery priority.

III.IV - The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the delivery status of the order, the Centros Etievan system automatically sends alert emails to the Customer.

III.V - The value of the freight of the delivery is calculated based on the place of delivery, weight and dimensions of the Product.

III.VI - Centros Etievan does not authorize the carrier to: enter the home; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated in DANFE; make delivery to a minor or without identification document.

III.VII - Centros Etievan is not responsible for the retention of goods at SEFAZ when this is due exclusively to the customer's pending issues, therefore, it is necessary to attend the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.

IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to Centros Etievan in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". The expenses arising from the collection or postage of the Product will be borne by Centros Etievan.

IV.II - Upon arrival of the product at the Distribution Center, Centros Etievan will verify that the above conditions have been met. If so, it will provide a refund of the total purchase price.

IV.III - In credit card purchases, the card administrator will be notified and the chargeback will occur on the following or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full reversal of the Product value on the Customer's credit card carried out by Centros Etievan, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since Centros Etievan, as mentioned above, carries out the reversal of the full value of the Product in a single installment, with the credit referring to the reversal granted in full by the card administrator on the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid by bank slip or debit, the refund will be made by means of a bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder.